TERMS & CONDITIONS

Last updated: December 2025

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ARTICLE 1 – SUBSCRIPTIONS

1.1 PILATES STUDIO EAST offers various subscription types. Content, rates, and conditions can be found on the website.

1.2 Subscriptions grant access to a set number of classes per 4-week period. A 4-week cycle is used to evenly distribute classes and payment moments throughout the year. Unused classes expire at the end of the subscription period.

1.3 Subscriptions are strictly personal and non-transferable.

1.4 Subscriptions may be cancelled per 4-week period, with one full period’s notice. Cancellation must be submitted in writing via email. The notice period starts on the first day of the next subscription period after receipt of the cancellation.

1.5 Memberships cannot be paused. Pausing is only applicable to strip cards as described in the relevant article of these terms and conditions.

1.6 Payment takes place in advance via the online booking system (iDEAL or credit card).

1.7 In the event of payment arrears, a maximum of two written reminders will be sent. If payment remains outstanding, the membership will be blocked and a collection procedure may be initiated. Any administrative costs and statutory interest may be charged.

1.8 Changes, pauses, or cancellations are only final once confirmed in writing by PILATES STUDIO EAST via email.

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ARTICLE 2 – CLASS CARDS & SINGLE CLASSES

2.1 Class cards are available in various options. Validity starts on the purchase date:

• Introductory package (3 classes): valid for 1 month

• Single class: valid for 1 month

• 5 classes: valid for 2 months

• 10 classes: valid for 3 months

• 20 classes: valid for 6 months

2.2 Class cards are strictly personal and non-transferable.

2.3 The introductory package is only available for new members and can be purchased once per person.

2.4 Unused classes within the validity period expire. No refunds will be given.

2.5 In exceptional and compelling circumstances, a strip card may be temporarily paused. This is solely at the discretion of PILATES STUDIO EAST and requires valid supporting documentation. The conditions and duration of the pause will be determined on a case-by-case basis. Pausing cannot be applied retrospectively.

2.6 Changes, pauses, or cancellations are only final once confirmed in writing by PILATES STUDIO EAST via email.
 

ARTICLE 3 – GIFT CARDS

3.1 A PILATES STUDIO EAST gift card represents the value of one single class (€26), unless stated otherwise.

3.2 Gift cards are valid for 12 months from the date of purchase and can only be redeemed through the PILATES STUDIO EAST booking system.

3.3 Gift cards cannot be exchanged for cash or other products/services beyond the stated value.

3.4 In case of loss or theft of the gift card, PILATES STUDIO EAST cannot provide a replacement. Responsibility lies with the cardholder.

3.5 A gift card can only be used once; after redemption it is no longer valid.
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ARTICLE 4 – CANCELLATION & NO-SHOW

4.1 A class (subscription or class card) may be cancelled free of charge up to 12 hours in advance via the booking system. Cancellations made verbally or via social media will not be accepted.

4.2 For cancellations less than 12 hours in advance, or in case of no-show, the class will be fully charged or deducted from the class card.

4.3 In the event of repeated no-shows, PILATES STUDIO EAST reserves the right to temporarily or permanently revoke reservation privileges. What constitutes “repeated” will be determined reasonably by the studio.

4.4 Classes can be booked up to 1 hour before the start time.

4.5 Private and duo sessions are subject to the same cancellation policy as group classes. Cancellation is free of charge up to 12 hours in advance via the booking system or by email. For cancellations within 12 hours or no-shows, the session will be fully charged.

4.6 Birthday packages are subject to the same cancellation policy as regular classes: cancellations are free up to 12 hours in advance via the booking system. For cancellations less than 12 hours in advance or no-shows, the full amount will be charged.
 

ARTICLE 5 – PARTICIPATION & LIABILITY

5.1 Participation in classes is entirely at your own risk.

5.2 PILATES STUDIO EAST is not liable for injuries, accidents, damages, or theft in or around the studio.

5.3 Injuries, pregnancy, recent surgeries, or other relevant health conditions must be communicated to the instructor before class. Participants are responsible for assessing their physical capabilities. In case of doubt, medical advice should be sought beforehand. Always follow the instructor’s guidance and adjustments. PILATES STUDIO EAST accepts no liability for injuries or damages arising from withholding medical information or ignoring medical advice.

5.4 Always follow the instructor’s directions, do not force anything, and listen to your body. Use of equipment and materials is also at your own risk.
 

ARTICLE 6 – BEHAVIOR & STUDIO RULES

6.1 Arrive on time. Once a class has started, access will be closed and participation is no longer possible.

6.2 Phones must be on silent during class.

6.3 Wear clean sportswear and grip socks. Grip socks are mandatory for all participants.

6.4 Respect the studio, equipment, and fellow participants.

6.5 In case of inappropriate behavior, access to the studio may be denied without refund.
 

ARTICLE 7 – PAYMENT & REFUNDS

7.1 All classes and subscriptions must be paid in advance via the booking system.

7.2 In-studio purchases (drinks or merchandise) can only be paid by card.

7.3 No refunds are given for purchased class cards, subscriptions, or classes, unless an error has been demonstrably made by PILATES STUDIO EAST.
 

ARTICLE 8 – PRIVACY

Personal data is processed in accordance with the privacy policy of PILATES STUDIO EAST, available on the website under “Privacy Policy & Cookies.”
 

ARTICLE 9 – MINIMUM AGE

The minimum age for group classes is 16 years. Participants under 18 must provide written parental/guardian consent.
 

ARTICLE 10 – CHANGES

10.1 PILATES STUDIO EAST reserves the right to amend the terms and conditions, rates, services, and opening hours at any time.

10.2 Changes will be communicated clearly and in time via the website, email, or in the studio.

10.3 Changes take effect on the date announced by PILATES STUDIO EAST.
 

ARTICLE 11 – FORCE MAJEURE

Force majeure is defined as any circumstance beyond the control of PILATES STUDIO EAST — even if foreseeable at the time of agreement — that temporarily or permanently prevents fulfillment of obligations. This includes but is not limited to: natural disasters, fire, flooding, extreme weather, epidemics/pandemics, government measures or restrictions, power or internet outages, strikes, riots, war, or other emergencies.

In such cases, PILATES STUDIO EAST has the right to temporarily suspend services or adjust the schedule, without refund of payments. If possible, an alternative solution will be provided, such as offering online classes or extending class card validity.
 

ARTICLE 12 – CONTACT

For questions, changes, pauses, or cancellations of subscriptions or class cards, please contact us at info@pilatesstudioeast.nl. We aim to respond within 48 hours on working days.

Requests made verbally or via social media will not be considered official. Changes, pauses, or cancellations are only final once confirmed in writing by PILATES STUDIO EAST via email.

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Contact details:
PILATES STUDIO EAST
Lylantse Plein 2
2908 LH Capelle aan den IJssel

Email: info@pilatesstudioeast.nl 
Website: www.pilatesstudioeast.nl